Quarterly Scientific-Research Goljaam

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Today, increasing competition in the business environment is increasingly encouraging organizations to deliver quality products based on customer demands. In the meantime, the carpet industry is no exception to this one as one of the oldest Iranian industries. In recent years, the focus has been on meeting the demands of customers and more orbital ones. One of the methods for accurately identifying customers' expectations is the method of quality function deployment. In this regard, the present research seeks to identify and apply the views and wishes of customers in the design of handmade carpets in order to adapt to their interests and needs. To determine the expectations and demands of customers and identify the design and engineering requirements of the decision team which includes 12 experts and experts in the field of marketing and sales, design and carpet engineering with a minimum of 15 years of work experience. Then, by using the fuzzy hierarchy process analysis technique, the preference criteria were determined. After completing the matrices of the house of quality, the results indicate that the demand was not like sarkaji and coordination of carpet colors, is most important. Also, the product design matrix output showed that standard Warp fluff and standard Warp sleave great importance. In addition, operations of knotting and carpet payment are the most important operations that companies must pay special attention to in order to increase customer satisfaction from handmade carpets.
 

Keywords: Product design, fuzzy quality function deployment, house of quality, the carpet industry

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